We regularly review our performance to ensure we are delivering the very best service. Every quarter we measure our performance against our service standards.
October 2012 - December 2012
Below are the results of our performance verses our organisational service standards between October 2012 - December 2012.
1. Offer a safe, clean and accessible
environment |
1000
1100
1300
2100
2800 |
93.00% |
88.75% |
87.86% |
82.78% |
|---|
| 2. Be recognisable by our badge or uniform. |
2200 |
90.00% |
81.25% |
92.86% |
85.16% |
|---|
| 3. Be professional and courteous. |
200, 2300 |
90.00% |
84.38% |
96.43% |
83.80% |
|---|
| 4. Ensure that our staff is supported to help and advise customers about our services or put our customers in touch with the right person to answer their query. |
300 |
90.00% |
100.00% |
78.57% |
77.78% |
|---|
| 5. Be open to everyone regardless of race, religion or belief, gender identity, disability, age, sex, sexual orientation or pregnancy. |
3300 |
90.00% |
80.00% |
100.00% |
83.33% |
|---|
| 6. Ensure information about access to our services is available in a range of formats on request, including Braille, large print, audio and community languages including British sign language. |
2500 |
95.00% |
87.50% |
96.43% |
87.96% |
|---|