Performance vs Standards

Performance vs StandardsWe regularly check our performance to ensure we provide the best service
We regularly review our performance to ensure we are delivering the very best service. Every quarter we measure our performance against our service standards. 

October 2012 - December 2012

Below are the results of our performance verses our organisational service standards between October 2012 - December 2012. ​

​Service
Standard
​MV
Question
Glasgow
Sport​
Glasgow
Museums​
​Glasgow
Libraries
Glasgow
All Venues​
​1. Offer a safe, clean and accessible
environment
1000
1100
1300
2100
2800​
​93.00% ​88.75% ​87.86% ​82.78%
​2. Be recognisable by our badge or uniform. ​2200 ​90.00% ​81.25% ​92.86% ​85.16%
​3. Be professional and courteous. ​200, 2300 ​90.00% ​84.38% ​96.43% ​83.80%
​4. Ensure that our staff is supported to help and advise customers about our services or put our customers in touch with the right person to answer their query. ​300 ​90.00% ​100.00% ​78.57% ​77.78%
​5. Be open to everyone regardless of race, religion or belief, gender identity, disability, age, sex, sexual orientation or pregnancy. 3300​ ​90.00% ​80.00% ​100.00% ​83.33%
​6. Ensure information about access to our services is available in a range of formats on request, including Braille, large print, audio and community languages including British sign language. ​2500 ​95.00% ​87.50% ​96.43% ​​87.96%
 
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