Glasgow Life is firmly committed to our customer promise of delivering world class cultural and leisure services to all our customers.
Customer Service Excellence
To enable us to fulfil this promise we are working towards Customer Service Excellence (CSE) accreditation across all frontline Glasgow Life services and to embed the CSE standard across all Glasgow Life services.
CSE is the Government’s national standard for customer service excellence. Holders of CSE have to demonstrate that they put customers at the heart of their organisation.
Three of our services already have CSE - Glasgow Libraries achieved CSE accreditation in January 2010, Glasgow Museums in May 2010 followed by Glasgow Sport in May 2012.