Mystery Visits

Mystery Visits

The Mystery Visitor Programme provides evidence on how well we deliver services to our customers. 

Mystery Visitors are volunteers who live in or visit the city and carry out spot checks in Glasgow Life venues on our behalf. 

They are provided with pre-determined checklists to complete following their visit. The checklist focuses on customer service issues and provides an overall score for the venue.

This evidence is used to continually improve the quality of service we deliver.  

If you would like to join our growing number of voluneers and become a mystery visitor please contact

Here are some improvement actions implemented as a result of the Mystery Visitor Programme:


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