Arts, Music and Cultural Venues

Arts, Music and Cultural Venues

We regularly review our performance to ensure we are delivering an excellent service. We measure our performance against our service standards.
Download our customer promise as a PDF here>

2016/2017 Performance of our Key Service Standards

This is a result of the Glasgow Life Customer Satisfaction Survey compared to our Service Standards.  This survey was conducted by a sample of 123 customers of Glasgow Arts, Glasgow Music and Cultural Venues April 2016 – June 2016.

Overall Results
Overall Customer Satisfaction Rating - 97%
Customer Satisfaction Target for 2016/17 - 95%

Total Comments received April 2016 to June 2016 - 75
Total Complaints Received April 2016 to June 2016 – 48

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Service Improvements:
Couper Institute – Lighting has been replaced

Glasgow Royal Concert Hall – A programme of work is underway replacing our auditorium seating

Mitchell Theatre – A programme of work is underway to upgrade our dressing rooms

Tramway – Refurbishment of venue and toilet facilities completed. Plans currently in place to create a family friendly area within our café, launching September 2016.

If you would like to take part in our Customer Satisfaction Survey please follow this link to start the questionnaire>.

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