Glasgow Life Service Standards - Performance

Glasgow Life Service Standards - Performance

We regularly review our performance to ensure we are delivering an excellent service.  We measure our performance against our service standards.

2014/15 Performance of our key service standards


* for the period April to July 2015
  
** Our telephone answering target is 95%
 
 
Telephone Survey Results 2014/15 - to help measure our service standards our mystery visit programme also includes a quarterly telephone survey.
 
251 calls were undertaken during 2014/15 of which 90% met the 15 second Glasgow Life target.
 
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