Service Standards Performance

Service Standards Performance

We regularly review our performance to ensure we are delivering an excellent service.  We measure our performance against our service standards.

 
2015/16 Performance Of Our Key Service Standards

Service Standard

Glasgow Sport

%

Glasgow Museums 

%

Glasgow Libraries

%

Glasgow Communities

%

Glasgow Art, Music, Cultural Venues

%

Offer a welcoming safe, clean and accessible environment

85

87

85

77

88

Be recognisable by our badge or uniform

77

92

77

73

63

Be professional and courteous

90

94

90

87

81

Telephone calls:

 

 

 

 

 

answered within 15   seconds*

 

76

95

82

79

89

       Staff Greeting Appropriate

 

89

86

92

90

78

       Staff Tone Professional & Courteous

91

95

98

89

89

 

* Our telephone answering target is 95%



​​

​​​
Glasgow Life Logo
CONTACT US