Customer Involvement

Customer Comments Process

Glasgow Life is responsible for the management and delivery of a range of services including:

• Museums and Arts Venues

• Libraries and Learning Centres

• Sports and Events (including sport and leisure venues)

• Concert Halls

• Youth and Play Services

• Sports Development

• Community Facilities

• Community Learning

We hope you enjoy the Glasgow Life facilities and services you use and welcome your input regarding them.

How to send your comments

Comments can be sent  electronically using the online Customer Comments form. This online comments system is part of our ongoing customer consultation process. The information you give us will be used along with other market research to help shape our services for the future.

You can also download a Customer Comments Card.

The information is used anonymously by Glasgow Life for this purpose only. Your name, address or other personal information will not be used in any way by Glasgow Life or anyone else.

All complaints will receive a response.

If you have made a complaint to Glasgow Life, which you feel has not been dealt with satisfactorily, you can request that it is referred to the Chief Executive of Glasgow Life for further investigation.

External Advice

The Scottish Public Services Ombudsman
4 Melville Street
Edinburgh EH3 7NS

(Note: this should be done within 12 months of the problem arising).