Glasgow Libraries Awarded NEW Customer Service Excellence Standard
Glasgow Libraries are delighted to announce that it passed its annual Customer Service Excellence audit in December 2010. Customer Service Excellence (CSE) is a new government standard that is awarded to public sector organisations that can demonstrate the importance of excellent customer service throughout the organisation as well as continuing commitment to ongoing improvement.
Glasgow Libraries were the first area of Glasgow Life to be awarded this independent accreditation. CSE replaces the previous Charter Mark standard.