Why can't I log into the eBook and Audiobook Digital Library?
There are a number of reasons why your library card may not allow you to log into the eBook and Audiobook site.
If you receive the error message ‘We're sorry, but the specified library patron account information is not valid.’ This means that your library card number or PIN is incorrect. If you have forgotten your PIN please contact your local library or email@example.com with your library card and your PIN will be provided.
If you also receive the error message ‘Your borrower status means this item cannot be issued. Please ask for assistance.’ your library card has some matters which need to be dealt with before you can use the service. If you are experiencing this error message either contact your local library and they can check your library card, or follow the help advice on the Digital Library Webpage and email using the Contact Us option with the details of the problem you are experiencing and any error message you receive.
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