Glasgow Libraries win top award for Digital project
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Glasgow Libraries win top award for Digital project

Glasgow Libraries have been recognised with a Library EDGE innovation award for their successful Digi-PALS project.

With more vital services going online, the Digi-PALS project, delivered by a team of digital volunteers, creates opportunities for the people of Glasgow to engage with computer, smart phone and tablet basics in free, one-to-one sessions in 20 of the city’s libraries.

Helping library users to print documents, log-on to the libraries free, public-access Wi-Fi, access internet banking and connect with friends via social media, the scheme has seen its 150 Digi-PALS - Digital Volunteers – deliver more than 7500 support sessions for the people of the city, since May 2015.

Andrew Olney, Head of Libraries and Communities, said: “By providing one-to-one support the Digi-PALS project has been able to help thousands of Glaswegians to engage with technology on their doorstep. 

“Since launch, more than 150 volunteers have given up their own time to make this project a success; helping the people of Glasgow to not only learn new digital skills, but also gain access to the range of cultural and economic benefits that being online can bring. I’m delighted that their hard work has been recognised with this prestigious award.” 

Organised by Edinburgh City Libraries, the annual Library EDGE Awards, held on 3rd March 2017, celebrate excellence in library-based initiatives across the UK, with Digi-PALS recognised in the Social Award category. 

Offering digital support not only in English, but also African, Farsi, Hindi, Tamil and Polish, Digi-PALS provide assistance to those who have no prior knowledge of computers as well as people who already have some basic digital skills to help them better understand online services that have the potential to make a real difference to their day-to-day lives. 

Delivered in partnership with Digital Scotland, Digi-PALS sessions are available in 20 venues across the city and can last from five minutes to an hour, depending on the type of query, with volunteers providing one to one support on various days throughout the week. 

If you’d like to find out more about Digi-PALS in your local library please call 0141 276 1785 or visit

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