Macmillan Cancer Information and Support volunteer
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Macmillan Cancer Information and Support volunteer

  • Service Area Libraries; Communities
  • Type of Opportunity Support

Macmillan Cancer Support has funded Glasgow Life to set up cancer information and support services in libraries across the city of Glasgow. The aim of the programme is to provide individuals affected by cancer with local access to cancer information, emotional support, and signposting to a range of different partner services. This is complimented by a number of monthly, bi-monthly and ad-hoc ‘outreach’ services based in a range of settings including Health Centres, Community Centres and other venues. We are looking for volunteers from across the city to get involved in running both the library and ‘outreach’ services on a daily basis, making a real difference to the local community. Volunteers are at the heart of this project and are central to the success of the services. This is a unique opportunity to make history by being involved in the first project of its kind in the UK!

Our core training programme has been accredited by Queen Margaret University, and is a great opportunity to expand your skills and develop your CV. This involves two and a half days, which includes modules on cancer awareness, listening skills, confidentiality and boundaries. It is important that you attend the training so that you feel comfortable and confident in your role.  We expect you to attend a one day refresher training course every two years to ensure your knowledge is as up to date as possible. There is also an optional learning programme scheduled throughout the year, with further learning opportunities available to you.


Main tasks and activities for volunteers include:
  • Setting up and closing down the service
  • Meeting and greeting people, providing a warm welcome ot the Macmillan service
  • Providing afriendly listening ear to people
  • Making appointments for people
  • Explaining the resources and services available in Glasgow
  • Directing people to local and national services that may be of help to them
  • Collecting and recording information about people who use the service and recording messages
  • Referring complex enquiries to a supervisor
  • Keeping the information displays stocked and up to date
  • Attending quarterly volunteer development sessions to keep informed about developments in services
  • Building strong community links and raising awareness of the service
  • Making direct referrals to the appropraite agencies

Out of pocket expenses can be claimed on a weekly basis from the library.


There is no minimum or maximum time commitment. We encourage our volunteers to stay with us by providing them with fulfilling opportunities, and valuing them through social events, ongoing communication, development opportunities and training.


  • Any restrictions (gender/age) Our volunteers provide emotional support to vulnerable people. Given the nature of some of the topics service users wish to discuss, it would be inappropriate to involve under 18s.
  • Location/Address of opportunity - Various libraries across the city - A range of community venues
  • Contact for opportunity Macmillan Volunteering Team, macmillan@glasgowlife.org.uk, 0141 287 2924
  • Number of volunteers required Ongoing
  • Skills/attributes/experience Open friendly manner Non-judgmental Good communication & listening skills Awareness of own limitations and boundaries Commitment Basic administration skills Most important is a willingness to learn and a desire to support others
  • Time requirement (number of hours per day/week) Flexible (most opportunities are during the week but we have a library based service on a Saturday morning and a number of outreach opportunities in evenings and weekends).
  • Defined Hours There is no minimum or maximum time commitment.
  • Additional information All volunteers need to complete a basic disclosure check. The purpose of this is to safeguard volunteers and service users from harm. The check involves completing a short form which you will be supported to fill in by the Macmillan Volunteer Assistant.
  • Application process Apply Online or By Post
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