Macmillan Cancer Information and Support volunteer

We are currently redeveloping our website.

You may experience some changes as a result.

Can't find the information you need? Please contact us.

  • You are here: Home
  • Volunteering
  • Macmillan Cancer Information and Support volunteer

Macmillan Cancer Information and Support volunteer

  • Service Area Libraries; Communities
  • Type of Opportunity Support

Macmillan Cancer Support has funded Glasgow Life to set up cancer information and support services in libraries across the city of Glasgow. The aim of the programme is to provide individuals affected by cancer with local access to cancer information, emotional support, and signposting to a range of different partner services. This is complimented by a number of monthly, bi-monthly and ad-hoc ‘outreach’ services based in a range of settings including Health Centres, Community Centres and other venues. We are looking for volunteers from across the city to get involved in running both the library and ‘outreach’ services on a daily basis, making a real difference to the local community. Volunteers are at the heart of this project and are central to the success of the services. This is a unique opportunity to make history by being involved in the first project of its kind in the UK!

Our core training programme has been accredited by Queen Margaret University, and is a great opportunity to expand your skills and develop your CV. This involves two and a half days, which includes modules on cancer awareness, listening skills, confidentiality and boundaries. It is important that you attend the training so that you feel comfortable and confident in your role. There are optional learning opportunities scheduled throughout the year to further enhance your skills.

Main tasks and activities for volunteers include:

Setting up and closing down the service
Meeting and greeting people, providing a warm welcome to the Macmillan service
Providing a friendly listening ear to people
Explaining the resources and services available in Glasgow
Directing people to local and national services that may be of help to them
Collecting and recording information about people who use the service and recording messages
Referring complex enquiries to a supervisor
Keeping the information displays stocked and up to date
Attending quarterly volunteer development sessions to keep informed about developments in services
Building strong community links and raising awareness of the service
Making direct referrals to the appropriate agencies​

Out of pocket expenses can be claimed on a weekly basis from the library.

There is no minimum or maximum time commitment. We encourage our volunteers to stay with us by providing them with fulfilling opportunities, and valuing them through social events, ongoing communication, development opportunities and training.


  • Any restrictions (gender/age) Our volunteers provide emotional support to vulnerable people. Given the nature of some of the topics service users wish to discuss, it would be inappropriate to involve under 18s.
  • Location/Address of opportunity - Various libraries across the city - A range of community venues
  • Contact for opportunity Macmillan @ Glasgow Libraries Team,, 0141 287 2860
  • Number of volunteers required Ongoing
  • Skills/attributes/experience Open friendly manner Non-judgmental Good communication & listening skills Awareness of own limitations and boundaries Commitment Basic administration skills Most important is a willingness to learn and a desire to support others
  • Time requirement (number of hours per day/week) Flexible (most opportunities are during the week but we have a library based service on a Saturday and a number of outreach opportunities at various times and locations).
  • Defined Hours There is no minimum or maximum time commitment.
  • Additional information All volunteers need to complete a PVG disclosure check. The purpose of this is to safeguard volunteers and service users from harm. The check involves completing a short form which you will be supported to fill in by the Macmillan @ Glasgow Libraries Team
  • Application process Apply Online or By Post
Glasgow Life Logo