Cookies

This site uses cookies. By continuing to use this site you are giving consent to cookies being used. For information on cookies and how you can disable them visit our Privacy and Cookie Policy.

Accept

Coronavirus (Covid-19) – Latest Information

Coronavirus - Latest Information

Home About us

Service Standards Performance

Customer Service Excellence (CSE) is a new government standard that is awarded to public sector organisations that can demonstrate the importance of excellent customer service throughout the organisation as well as continuing commitment to ongoing improvement.

Glasgow Libraries and Community Facilities

Glasgow Libraries and Community Facilities are delighted to announce that it passed its annual Customer Service Excellence audit in December 2019. 

 

Glasgow Arts, Music and Cultural Venues

We regularly review our performance to ensure we are delivering an excellent service. This is a result of the Glasgow Life Customer Satisfaction Survey compared to our Service Standards 2017-18. 

 

Glasgow Museums

This is a result of comparing Mystery Visits, Self Assessments and social media input from our customers from 2019-20.

 

Glasgow Sport

This is a result of the Glasgow Life Customer Satisfaction Survey compared to our Service Standards 2016-17.

Useful documents