Service Standards Performance
Customer Service Excellence (CSE) is a new government standard that is awarded to public sector organisations that can demonstrate the importance of excellent customer service throughout the organisation as well as continuing commitment to ongoing improvement.
Glasgow Libraries and Community Facilities
Glasgow Libraries and Community Facilities are delighted to announce that it passed its annual Customer Service Excellence audit in December 2019.
Glasgow Arts, Music and Cultural Venues
We regularly review our performance to ensure we are delivering an excellent service. This is a result of the Glasgow Life Customer Satisfaction Survey compared to our Service Standards 2017-18.
This is a result of comparing Mystery Visits, Self Assessments and social media input from our customers from 2019-20.
This is a result of the Glasgow Life Customer Satisfaction Survey compared to our Service Standards 2016-17.
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