Frequently Asked Questions
Here are some of our frequently asked questions – if you cannot find the answer you are looking for here, try searching our Help Centre.
What do I get with my festival pass?
Our festival pass gives you access to all Aye Write events (excluding creative writing workshops and Wee Write). This year's festival comprises of over 100 authors and over 60 events on 14, 15, 16 May and 21, 22, 23 May 2021. The pass also includes the pre-festival event with Chris Brookmyre, Denise Mina and Louise Welsh on 28 April 2021. Please note, content will be available for three weeks after the on-air date unless otherwise stated.
Are all events only available online?
Yes, due to the ongoing pandemic, we are only able to deliver the festival online.
What streaming platform are you using?
We're using Vimeo OTT.
I don't want to buy a pass, can I buy tickets for individual events?
Yes, we will be releasing individual tickets at the end of April. Though please note at this point the Early Bird price will expire.
When will you release the festival schedule?
We will be releasing dates and times for all events at the end of April.
I’ve purchased a festival pass, how to I access the events?
You will receive an email from Glasgow Life (firstname.lastname@example.org) at the time of purchase which will give you direct access to all currently available content. Please note that content won't be available until the advertised times and dates. Alternatively, you can find all the content on our Vimeo site from your library. After your initial purchase you will not receive any further emails, instead you will need to log in to your account and the performances will appear at the scheduled times. Please note, content will be available for three weeks (unless otherwise stated) after the on-air date.
I don't know my log in details, what do I do?
Your log in details will be the same ones that you created when you booked your ticket.
- If you click on this link and navigate to the product you bought e.g. Aye Write 2021 Festival Pass, you should see 'start watching' rather than the option to purchase. If you do, then you are already logged in.
- If you only see an option to pay then you need to log in. You can do that by navigating to the top right corner of the site where it says 'sign in'
- If you are still having problems or can't remember your details, you may need to request a password reset. Find more help on logging in
How do I book a ticket?
We have created a dedicated How To Book page here.
How do I watch the shows?
You can access content through any of Vimeo’s supported browsers. Just head to www.glasgowlife.vhx.tv and sign into your account. When an event goes live, it will appear in your account for you to watch.
How do I watch on my TV?
We've created a How to Watch page to help guide you through the process.
Can I watch the shows at a different time?
The majority of events will be available to watch back for three weeks after their initial broadcast to account for different schedules and time zones, so you can watch at a time that suits you, or watch again! Please check the availability details as a few events will only be available for 24 hours.
Why are shows only available for a limited time?
The access period for each event has been contractually agreed upon with all rights holders and we are unable to extend it further. If in the future we are able to re-release any shows or content from this year's festival, this will be announced on our social media channels, so make sure you're following for any updates.
Can I watch from another country?
Yes! Our content is available worldwide.
Why have I received an email saying the content is available when it isn't?
Our video hosting service Vimeo automatically send this email when we 'release a product'. We unfortunately cannot amend this, apologies for any confusion, the content will be available to watch at the advertised time.
How do I gift a ticket or pass?
Simply click on the product you would like to purchase and select Gift This on the payment page. Your gift recipient will receive an email on the day you specify with instructions on how to access their content. If you have already purchased a pass for yourself, you may need to log out of your account before you can purchase a gift pass.
What if I need to change the email address associated with my account?
To change the email address on your account, (or the email address you have gifted a ticket to), please contact Vimeo Support.
How can I support Aye Write?
We know a lot of people care about Aye Write which is why we have set up Aye Care for those who want to do more. You can find out more about how you can help or make a donation using our secure online form to help protect the future of the festival and let us know #AyeCare.