Glasgow Museums FAQs
Q. Why did you decide to close all Glasgow Museums?
In line with the government’s advice on reducing social contact in response to the coronavirus situation, Glasgow Life took the difficult decision to suspend all services from close of play on Tuesday 17 March.
This closure applies to every Glasgow Life venue across the city, including Glasgow Museums and services. They will remain closed for the foreseeable future.
The closure applies to:
• All our Museums
• All indoor and outdoor activities normally provided in them
• Any outreach programmes and services provided by Glasgow Museum staff
Q. When will you re-open?
The health and wellbeing of all Glasgow Life staff and customers remains our priority and we will continue to follow government guidance. This means that our services and venues will remain closed for now.
We’ll continue to keep this page up to date regarding our response to the situation. So whether you need it now, or in the near future, it could be worth a bookmark. You can also follow us on Twitter and Facebook for our latest updates.
Q. What extra cleaning measures will you be taking to ensure the facilities are safe on re-opening?
The health and wellbeing of our staff and customers are of the utmost importance so we’ll be dedicating extra staff and cleaning materials to this and take the opportunity to carry out an extremely thorough clean of all areas of our venues. This means we can all get back to working and enjoying our museums with safety and confidence.
Q: I have a tour group booked into Kelvingrove Museum, what should I do?
We are aware there are a number of group tours booked in to our venues, our venue hire team will be in contact. Please be patient with us as we do this, there are a number of bookings to work through. If you have an immediate query please email firstname.lastname@example.org
Q: Is there still access to museum outdoor spaces, e.g. Zen garden at St Mungo’s Museum and outside space at Riverside Museum?
Access to outdoor spaces at Glasgow Museums will depend on the specific venue. Where access is via the museum, for example the Zen garden at St Mungo Museum, there will be no access while the museum remains closed. Where the public can enter the space without having to go through the museum, such as outside Riverside Museum, you will still be able to do so.
Q. I bought a museum shop gift voucher – how can I redeem it?
As all Glasgow Museums vouchers can, unfortunately, only be redeemed in store, we will extend the expiry date on all Glasgow Museums vouchers for one year to allow people time to redeem them once museums have reopened.
Q: Is the online shop still open?
Glasgow Museums’ online shop is closed. The fulfilment of purchases is undertaken from museum venues, which are currently closed in line with Scottish Government guidelines. As such, it’s not possible to complete orders at this time. We’ll reopen this service as soon as it’s safe to do so.
Q: Are the museum cafés open?
No – all museums are currently closed. We apologise for any convenience and we look forward to welcoming you back to our museum cafes as soon as we are able to do so.
Q: Are there extra security measures being put in place?
The City of Glasgow owns one of the finest museum collections in the world and protecting this for future generations is a key priority. In accordance with international guidance for museum collections, we have robust security measures in place at each Glasgow Museums venue. These will be continually updated to take account of the extended closure currently in place. Although the buildings are closed to the public, we do still have a staff presence in place.
Q: Are the car parks still open?
Yes - Glasgow Museum venues that have a dedicated car park, operated by City Parking, currently remain open and normal parking charges apply.
Q: Will Eric Watt/ Remembering Srebrenica Scotland etc exhibition still open on time?
Glasgow Museums is proud of the extensive, varied exhibition programme we offer and our constantly changing displays are one of the key reasons people return to our venues. Throughout the coming weeks, while Glasgow Museum venues are closed to the public, staff will continue to progress work on forthcoming displays and exhibitions to ensure the public can enjoy these when the buildings reopen.
Where a display or exhibition was due to open during the closure there could be a slight delay to the opening date.
Q: Can I see the collection online?
The City of Glasgow owns one of the finest museum collections in the world, covering a broad spectrum of art, human history, natural history and transport and technology. The collection began in the 1850s and now includes over a million objects.
You can see some information on objects in our wonderful collection online, the site is called Collections Navigator, which is Glasgow Museums' internal collections database used to manage our collections. You can see more at:
This information has been digitized from the museum accession registers, the earliest of which dates from 1850. The original records were designed to assist management of the collections and support curatorial and research work, so you may find some of the text specialized in nature and terminology.
Q: Can I make a donation to help support Glasgow Life?
Yes. As one of Scotland’s largest charities your donations help to ensure that we can deliver our much-valued services and programmes to communities across Glasgow. We are extremely grateful for all donations, which you can make here.