Glasgow Sport FAQs
Q. Why did you decide to close all Glasgow Club venues and services?
In line with the government’s advice on reducing social contact in response to the coronavirus situation, Glasgow Life took the difficult decision to suspend all services from close of play on Tuesday 17 March.
This closure applies to every Glasgow Life venue across the city, including Glasgow Club venues and services. They will remain closed for the foreseeable future.
The closure applies to:
• All our sport and leisure venues
• All indoor and outdoor activities normally provided in them
• Any outreach programmes and services provided by Glasgow Sport staff
Q. When will you re-open?
We expect the suspension to continue until the end of April and will continue to review these closures in line with government advice. Our priority continues to be the health and wellbeing of our customers and colleagues at this difficult time.
We’ll continue to keep this page up-to-date regarding our response to the situation. So whether you need it now, or in the near future, it could be worth a bookmark. You can also follow us on Twitter and Facebook for our latest updates.
Q. What extra cleaning measures will you be taking to ensure the facilities are safe on re-opening?
The health and wellbeing of our staff and customers are of the utmost importance so we’ll be dedicating extra staff and cleaning materials to this and take the opportunity to carry out an extremely thorough clean of all areas of our venues. This means we can all get back to working and exercising with safety and confidence.
Q. How do I freeze/cancel my membership or direct debit?
All Glasgow Club memberships and direct debits have been automatically frozen. This includes annual and monthly fitness memberships as well as direct debits for lessons (swimming, gymnastics, football etc). Please note we will do this and you do not need to contact us. We appreciate your patience while we carry this out and contact all affected customers.
Q. Do I need to pay fees for the rest of March?
We recognise we have been unable to provide access to venues and activities and the full complement of lessons in March. When we have confirmation of the venues reopening and programmes recommencing, we will make the required adjustment to your payments to compensate.
Please be aware, if you are an NHS employee with corporate membership of Glasgow Club, your membership was purchased for the year in advance by your employer and the fee is then reclaimed every payday from your salary. There is no way to stop these deductions from your salary which are required to be made to recover the investment the NHS made on your behalf. However, be assured that any time we remain closed will be added to the end of your membership, so there will be a period of time after the disruption when you will not need to renew and pay for your membership but will have full access to the benefits it offers.
We will continue to review the closures in line with government advice and look forward to welcoming all members back as soon as possible.
Q. I have pre-paid for swimming or gymnastics lessons through a top-up. Will I lose these credits?
No further top up credits will be deducted from your account until we have confirmation of when our venues reopen and the programme recommences and throughout this suspension period your space will be held in our programme at the day/time/venue that you attend.
Q. I pre-booked an activity or pitch. Will you be looking for payment and if I’ve already paid will I get a refund?
If you’ve made an advance booking for an activity taking place on or after 18 March we will be in touch as soon as we can regarding a refund. We will process this for you and there is no need to contact us. If your booking had to be cancelled owing to the present situation, no payment will be sought.
Q. Will I lose my place in swimming lessons/gymnastics?
No - throughout this suspension period your space will be held in our programme at the day/time/venue that you attend.
Q. Can I still use the swimming pools?
No - all Glasgow Sport activities are currently suspended. This includes all swimming pools operated by Glasgow Sport.
Q. Can I still play football, gymnastics, tennis?
No - all Glasgow Sport activities are currently suspended, including indoor and outdoor activities. This includes all football pitches, gymnastics and tennis venues.
Q. Have programmes delivered by Glasgow Sport in community venues and other venues stopped?
Yes - all Glasgow Sport activities have been suspended including any outreach programmes.
Q. Is the Easter Holiday programme still going ahead?
No - we apologise as we know this will be disappointing for young people and challenging for parents who rely on this but unfortunately all Glasgow Sport activities have been suspended and this includes the Easter Holiday Programme. If you have already booked and paid, then a refund will be issued in the coming days. You don’t need to do anything – we will process this for you as soon as we’re able to.
Q. Has the Summer programme been cancelled?
At present, we expect the suspension on all services to continue until the end of April and will continue to review the closures in line with government advice. We’ll continue to keep this page up-to-date regarding our response to the situation.
Q. Will Glasgow Club be offering any online activities for customers in response to the closures?
Yes - we want to help you keep working out safely at home (assuming you’re otherwise fit and well). With our venues closed to the public and leaving the house for a workout proving more difficult, we know many of you are missing the physical and mental benefits of exercise. You might not be able to join us in the gym, but we can bring our workouts to you at home!
Download our Glasgow Club app via myglasgow.club/app and you’ll have access to our FREE online content to get you started. You’ll find streaming fitness classes, easy-to-follow equipment-free routines and general advice on maintaining a healthy body and mind. In the coming weeks this will include live online classes for anyone and everyone to join in!
If you don’t have a smartphone, don’t worry, visit myglasgow.club/customer to access all this on a computer or other device.
Let’s stay together as a club – share your photos and videos of your home workouts with the hashtag #GlasgowClubTogether
Q. I bought a gift voucher that was valid for 6 months – will it be extended?
Yes – we’ll extend the validity of every gift voucher bought since Christmas by the number of months our venues and services are unavailable.
Q. Where can I find information on cancelled sporting events at Glasgow Sport venues?
All information on cancelled sporting events will be updated on our https://www.glasgowlife.org.uk
Q. Can I still use the spa at Emirates Arena? Café? Any other facilities?
No - all activities are currently suspended. We apologise for any inconvenience and we look forward to welcoming you back to Refresh Spa at Emirates Arena and our other activities and venues as soon as we are able to do so.
Q. Can I still use the Clip ‘n Climb/softplay at Kelvin Hall?
No - all activities are currently suspended. We apologise for any inconvenience and we look forward to welcoming you back to Kelvin Hall and our other venues as soon as we are able to do so.
Q: Can I make a donation to help support Glasgow Life?
Yes - Glasgow Life is a charity and if you’d like to make a donation you can do it here: