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Coronavirus (Covid-19) – Latest Information

Coronavirus - Latest Information

Glasgow Sport FAQs

Q. What is currently open?

As part of a phased re-opening, Knightswood and Lethamhill golf courses; Kelvingrove, Knightswood, Queen’s Park and Drumchapel tennis courts; and Kelvingrove, Queen’s Park and Knightswood bowling greens are now open.

All venues have increased levels of staff to ensure government guidance on social distancing is followed.

Bookings must be made in advance, please do not just turn up. Booking can be made here and proof of booking will need to be shown on the day.

We urge players to be considerate at this time and only book one slot per week to allow everyone a chance to play. There is high volume of bookings, so please bear with us if you can't get your desired booking time. We appreciate your help and understanding.

Q. Why weren’t all outdoor venues opened at once?

Before re-opening any of our Glasgow Club facilities, we’re undertaking necessary risk assessments and making sure that appropriate staff training, booking processes, cleaning and maintenance regimes, and physical distancing measures are in place.

The safe operation of our services and protecting our customers and staff remains our priority and we’ll continue to be led by the government’s guidance on Covid-19.
We expect the re-opening of our venues to be phased and we appreciate your continued patience. We’re looking forward to welcoming you back to our Glasgow Club facilities as soon as possible.

Q. Why aren’t Glasgow Life’s outdoor sports courts, tracks and football pitches re-opening in Phase Two?

When it comes to contact sports, the Scottish Government’s plan for Phase Two is for the resumption of professional and performance sport only, therefore our outdoor sports courts, tracks and football pitches will remain closed. Selected golf courses, bowling greens, and tennis courts are already open and can be booked by visiting myglasgow.club/outdoor

Following the government's updated guidance, we recognise that grassroots, clubs, and wider participation in outdoor contact sports may return in Phase Three; although this is dependent on further advice and guidelines from the government and sport governing bodies.

We will continue to put the safety of the public and our staff at the forefront of any decisions we take and we will communicate what we expect will be a phased approach to the reopening of our facilities and venues in due course.

Q. When will you re-open all other venues?

The health and wellbeing of all Glasgow Life staff and customers remains our priority and we will continue to follow government guidance. This means that our services and venues will remain closed for now.

We’ll continue to keep this page up to date regarding our response to the situation. So whether you need it now, or in the near future, it could be worth a bookmark. You can also follow us on Twitter and Facebook for our latest updates.

Q. Why is there not a junior price available for golf?

Under the current circumstances, with the vast majority of our staff working from home, we have no access to our booking and membership system which has the capacity to manage age groups and memberships. We're also unable to access our office, have no customer support team in place, and only a limited number of staff able to deal with anything related to bookings, payments and phone enquiries.

Until this changes, we've gone to great lengths to put in place a temporary booking system to meet the overwhelming demand from people to get access to some kind of outdoor activity and, unfortunately, this means the price of £7.50 applies to everyone accessing our golf courses, regardless of age.

We know this is frustrating and we’re working on the configuration of an interim system which will allow us to find a workaround for this issue.

Q. Will you be introducing enhanced hygiene procedures?

We’ll follow the latest government guidance on ensuring that venues which are re-opening remain safe for users and staff. The safety of our customers and staff remains our priority.

Q. Can I use Glasgow Sport indoor venues?

No - all indoor Glasgow Sport activities are currently suspended. This includes all swimming pools, gyms, football pitches, gymnastics, and indoor sports courts.

Q. Have programmes delivered by Glasgow Sport in community venues and other venues stopped?

Yes - all Glasgow Sport activities have been suspended including any outreach programmes.

Q. Will Glasgow Club be offering any online activities for customers in response to the closures?

Yes - we want to help you keep working out safely at home (assuming you’re otherwise fit and well). You might not be able to join us in the gym, but we can bring our workouts to you at home!

Download our Glasgow Club app via myglasgow.club/app and you’ll have access to our FREE online content to get you started. You’ll find streaming fitness classes, easy-to-follow equipment-free routines and general advice on maintaining a healthy body and mind.

Q. How do I freeze/cancel my membership or direct debit?

All Glasgow Club memberships and direct debits have been automatically frozen. This includes annual and monthly fitness memberships as well as direct debits for lessons (swimming, gymnastics, football etc.). Please note we will do this and you do not need to contact us. We appreciate your patience while we carry this out and contact all affected customers.

Q. Why was I charged my full Glasgow Club fee in March when venues were closed for part of the month?

We were been unable to provide access to venues and activities and the full complement of lessons in March. When we have confirmation of the venues reopening and programmes recommencing, we will make the required adjustment to your payments to compensate.

Please be aware, if you are an NHS employee with corporate membership of Glasgow Club, your membership was purchased for the year in advance by your employer and the fee is then reclaimed every payday from your salary. There is no way to stop these deductions from your salary which are required to be made to recover the investment the NHS made on your behalf. However, be assured that any time we remain closed will be added to the end of your membership, so there will be a period of time after the disruption when you will not need to renew and pay for your membership but will have full access to the benefits it offers.

Q. Will I lose my place in swimming lessons/gymnastics?

No - throughout this suspension period your space will be held in our programme at the day/time/venue that you attend.

Q. I have pre-paid for swimming or gymnastics lessons through a top-up. Will I lose these credits?

No further top up credits will be deducted from your account until we have confirmation of when our venues reopen and the programme recommences and throughout this suspension period your space will be held in our programme at the day/time/venue that you attend.

Q. I bought a gift voucher that was valid for 6 months – will it be extended?

Yes – we’ll extend the validity of every gift voucher bought since Christmas by the number of months our venues and services are unavailable.

Q. Where can I find information on cancelled sporting events at Glasgow Sport venues?

All information on cancelled sporting events will be updated on our website: https://www.glasgowlife.org.uk

Q: Can I make a donation to help support Glasgow Life?

Yes, Glasgow Life is a charity and if you’d like to make a donation you can do it here:
https://www.glasgowlife.org.uk/support-us