Additional hours (overtime) should be claimed as follows...
My Portal Users (PU): claims can be made directly through My Portal unless they are over 3 months old, in which case follow the Non-Portal User process.
For guidance on making claims through My Portal, go to the My Portal page in the Related Items.
Non-Portal Users (NPU): complete form and follow the process flow chart below
I didn't receive my additional hours payment, what should I do?
If you're a My Portal User, you should firstly check that you submitted your claim, and that your manager approved it, before the payroll deadline. You can find the payroll deadlines above. If it wasn't done before the deadline, you will receive your additional hours payment in your next pay.
If your manager doesn't think they received the claim in their worklist, your manager should check with their manager to see if the claim has escalated.
If the claim still can't be found in the system, your manager should click on the additional support for managers link below to find out what to do next.
If you're a Non-Portal User you should check with your manager if they submitted the form to CBS before the payroll deadline. You can find the payroll deadlines above. If it wasn't done before the deadline, you will receive your additional hours payment in your next pay (providing your manager sends the form to CBS as soon as possible).