Glasgow Arts, Music and Cultural Venues FAQs
Q. Why did you decide to close all Glasgow Life Arts, Music and Cultural Venues and services?
In line with the government’s advice on reducing social contact in response to the coronavirus situation, Glasgow Life took the difficult decision to suspend all services from close of play on Tuesday 17 March.
This closure applies to every Glasgow Life venue across the city, including Glasgow Life Arts, Music and Cultural Venues and services. They will remain closed for the foreseeable future.
The closure applies to:
• All our arts, music and cultural venues
• All indoor and outdoor activities normally provided in them
• Any outreach programmes and services provided by Glasgow Life Arts, Music and Cultural Venues staff
Q. When will you re-open?
We expect the suspension to continue until the end of April and will continue to review these closures in line with government advice. Our priority continues to be the health and wellbeing of our customers and colleagues at this difficult time.
We’ll continue to keep this page up-to-date regarding our response to the situation so please bookmark for future reference. You can also follow us on Twitter and Facebook for our latest updates.
Q. What extra cleaning measures will you be taking to ensure the venues are safe on re-opening?
The health and wellbeing of our staff and customers are of the utmost importance so we’ll be dedicating extra staff and cleaning materials to this and take the opportunity to carry out an extremely thorough clean of all areas of our venues. This means we can all get back to working and enjoying the city’s arts, music and cultural offering with safety and confidence.
Q: Will I receive a refund for tickets already booked?
Yes - all ticket buyers are eligible for a refund of the value of their ticket plus any booking fee. Given the high number of affected events, this is likely to take at least 10 days. We appreciate your understanding and patience while we process customer refunds.
Q: How will my refund be made?
If you paid online by credit or debit card your refund will be paid directly to your account. If you paid by card using chip & pin, our Box Office team will contact you directly. If you paid by cash or cheque we will refund you by sending a cheque directly to your address. Visit ticketsglasgow.com and glasgowconcerthalls.com for updated information.
Q. I’m not familiar with which Arts, Music and Cultural Venues Glasgow Life operates. Can you clarify?
Glasgow Life operates a number of venues in the city, including the Glasgow Royal Concert Hall, Tramway, Old Fruitmarket, City Halls, the Kelvingrove Bandstand and Amphitheatre, plus several public halls. All events and exhibitions scheduled to take place in these venues have been cancelled until the end of April.
Q: I’ve pre-booked a room in a public hall. What will happen to my booking?
If you’ve made an advance booking in a public hall we will be in touch with all affected let-holders and, where appropriate, will try to reschedule later in the year.
Q. Will exhibitions and concerts be rescheduled?
Where appropriate, we will explore the viability of rescheduling events and exhibitions.
Q. I want to attend a concert due to take place in May or later. Should I book tickets?
Events due to take place after April 30 are bookable. If it proves necessary to cancel events scheduled to take place after April 30, ticket-holders will be refunded.
Q: What about festivals and other big events scheduled to take place later in the year, such as Glasgow International, World Pipe Band Championships, Merchant City Festival and Glasgow Mela?
We hope that it will be possible for these events to take place, but will continue to follow Government and NHS advice.
Q: What about events scheduled to be held in community centres, such as dementia-friendly concerts?
All community centres managed by Glasgow Life have been closed in line with Government and NHS advice, and all events cancelled until the end of April.
Q: Are the cafes in the Glasgow Royal Concert Hall and Tramway open?
No - all venues are closed, including their cafes. We apologise for any inconvenience and we look forward to welcoming you back to the cafes at Glasgow Royal Concert Hall and Tramway and our other venues as soon as we are able to do so.
Q. I have purchased a Glasgow Life gift voucher. Will the validity period be extended?
Yes, all gift voucher periods of validity will be extended by 3 months.
Q: I’m interested in applying to become an artist in residence as part of phase 2 of Glasgow Life’s Creative Communities programme. Do you still plan to run the programme?
Yes - the deadline for applications is April 5. If there are any changes to the timescale or application procedure, these will be made available on our website. For updates visit:
Q: Can I make a donation to help support Glasgow Life?
Yes - Glasgow Life is a charity and if you’d like to make a donation you can do it here: