Digital Volunteer Development Project

Digital Support Helpline

Open Monday - Thursday 9.30am-4.30pm and Friday 9.30am-1.00pm.

0800 158 3974

The Digital Volunteer Development Project is a collaborative partnership between Glasgow Life, GCVS and HSCP. Opportunities are open to all of Glasgow’s third sector organisations staff and volunteers.

Frequently Asked Questions

1. What is the DVD project about and who can take part in the free digital classes?

The Digital Volunteer Development Project is a collaborative partnership between Glasgow Life, GCVS and HSCP. Opportunities are open to all of Glasgow’s third sector organisations staff and volunteers.

Participating learners will:
• Increase their digital skills and knowledge
• Learn how to support colleagues and service users in accessing trusted digital resources.
• Become Digital Champions who can then share their digital skills within their own organisations.

Contact: DVDProject@glasgowlife.org.uk

2. Do you provide the digital devices to take part?

We ask that participants use their own devices or those provided by their organisation.

3. Where will the sessions take place?

• Most of our sessions will take place online using primarily MS Teams or Zoom.
• Face-to-face sessions - please feel free to ask about this option.
• We recommend that learners at an Essentials Digital Skills level participate in face to face sessions

4. How will I know what course to book?

Everyone interested will be invited to complete a short survey which will help to identify what skills you have and which ones you may want to acquire.
We can do this over the phone once a registration form has been sent to us.
Phone calls will be from a member of the team and a pre-arranged text will be sent to the learner for a convenient time for us to call.
The phone call will last approx. 15-20 mins.

5. What is the difference between ‘Essential’ and ‘Intermediate’ digital skills?

Essential digital skills are based on:
• Communicating- Emails, social media platforms
• Transacting- Online shopping, filling in forms
• Problem solving
• Handling information and content
• Being safe and legal online

Our Essentials Skills sessions will include:
• Working your device- (phone, laptop, PC) mouse & keyboard, desktop, Windows, Apps
• Internet skills- search engines, toolbars, online security, bookmarking, printing
• Emails-layout, settings, compose, reply, attachments, folders, junk mail, security
• Online shopping- How to, marketplaces, secure payments, comparison websites and consumer rights online
• Internet safety-passwords, browser security features, cookies, spam, phishing, online banking
• Social and online media- using social media safely, access eBooks, music streaming, catch up TV and newspapers. Word processing - opening, creating, editing, filing and sharing documents.

Our Intermediate Skills sessions will include:
• Making your device work for you: computer maintenance, troubleshooting common issues, backing up and the Cloud, shortcuts, screenshots, managing downloads, adding a device (printer)
• Making the Internet work for you: checking internet speed, effective searching, evaluating information, hidden search features, job searching, health and wellbeing services and smart online shopping (reviews and safety)
• Getting more out of email and online documents: timesaving (reply all, forwarding, CC and BCC), creating groups, signatures, folders, filters, zip files and a review of spam and phishing.

Overview of online shared documents and PDFs
• Cyber Security: creating strong passwords, online scams, software updates, firewalls, Wi-Fi networks, and malware awareness.
• Socialising and communicating online video conferencing (MS Teams and Zoom key features), social media, online communication tools, privacy, preferences and cookie management and security.

6. What is a Digital Champion?

A Digital Champion is an organisation member who can share their digital skills and knowledge with others within their organisation.

7. What skills do I need to become a Digital Champion?

You simply need to be confident in your own digital skills ability, have patience and a willingness to help others.

8. What training and support will I receive?

Relevant training will be offered to increase your own skills and knowledge using a range of online resources as well as direct support from our Digital Volunteer Support Officers.

9. How long will each course run for and how many people can take part?

Ideally, we are looking at no less than six registered participants per session whether face to face or online. Requests for more learners to attend face to face can be discussed.

Essential Digital Skills
• Ten sessions
• Two sessions per week (different days)
• Morning or afternoon sessions available

Intermediate Digital Skills
• Five sessions
• Two sessions per week (different days)
• Morning or afternoon sessions available
• Digital Champion Training
• Two sessions
• Over one week
• Morning, afternoon sessions or condensed all-day sessions available All sessions will be 2.5 hours long and will take place in the morning or afternoon, Monday-Friday.

10. I would really like to get some free help with my digital skills, but I am not part of Glasgow’s third sector. Can you help?

Yes, we can! If you are not associated with an organisation, our colleagues in the
Digital Learning Team can help you. If you have a Computer / Tablet / iPad and
Internet connection, give them a call on 0800 158 3974 Monday - Thursday 9.30am-4.30pm and Friday 9.30am-1.00pm.