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Universal Credit

Who should I contact for help?

Please contact Universal Support Service for more info.

Contact details at Gain4U

Book an appointment with us

Call us today to book in for a chat.

0808 169 9901

Talk to us about Universal Credit, we're here to help!

If you need to make a NEW CLAIM to one of the following benefits, you will need to claim Universal Credit.

  • Income Support
  • Income-based Job Seekers Allowance
  • Income-related Employment and Support Allowance
  • Housing Benefit
  • Child Tax Credit
  • Working Tax Credit

 

What is Universal Credit?

Universal Credit is a single monthly payment for people in and out of work. It replaces some of the benefits and tax credits that you might be getting now.

You will no longer get different payments from Income-Based Job Seekers Allowance, Income-Related Employment and Support Allowance, Income Support, Tax Credits and Housing Benefit.

If you are already claiming these benefits or tax credits you don’t need to do anything now. The Department for Work and Pensions will get in touch with you before there are any changes to your benefits or tax credits.

Universal Credit combines these amounts into one lump sum paid into your bank account on the same date each month.

Universal Credit is applied for and managed online at www.gov.uk/apply-universal-credit

 

What do I need to claim Universal Credit?

  • You (and your partner’s) National Insurance number, and proof of identity
  • An email address and phone number
  • A bank, building society, post office or credit union account
  • Online access to make your claim and keep it updated
  • Proof of how much rent and any service charges you pay
  • Your landlord’s name and address
  • Details of anyone that lives with you
  • Details of any childcare costs you pay to a registered childcare provider
  • Details of any savings
  • Proof of any other income
  • Proof of your wages

It is important that you have all these things when you make a claim for Universal Credit, otherwise you may have to wait longer until your first payment.

Universal Credit support at Glasgow Libraries

Face to face Universal Credit support will be available by appointment in selected libraries from Monday 20 September 2021. This service is appointment based only and can be booked using the freephone number 0808 169 9901.

South

Library Day Times
Pollok Monday 11.15am-4.00pm
Gorbals Tuesday 2.00pm-6.00pm
Ibrox Wednesday 11.15am-4.00pm
Pollokshaws Friday 11.15am-4.00pm

East

Library Day Times
Springburn Monday 11.15am-4.00pm
Easterhouse Wednesday 11.15am-5.00pm
Bridgeton Friday 11.15am-5.00pm

West

Library Day Times
Partick Wednesday 11.15am-4.00pm
Anniesland Friday 11.15am-4.00pm