Leave a comment

Comments and Compliments

If you would like to get in touch with us you can do so using this online form.

Fill in our Customer Comment Form

Leave a complaint

If you would like to leave a complaint for us in can be done so via the glasgow.gov.uk website.

Leave a complaint online

We welcome your views and comments on any aspect of our service. You are the best person to tell us how well we are doing or if you have experienced a problem, what we can do to improve our service.

You can get in touch with us in the following ways by using the forms on this page. 

Alternatively download and complete our customer comments card and either hand it into reception at any of our venues, or post it for FREE to:

Glasgow Life
Commonwealth House
38 Albion Street
G1 1LH 

You can also get in touch with us by phoning:

For Comments and Compliments call: 0141 287 4350

For Complaints call: 0141 287 8977

Glasgow Life has a two stage complaints process:

Stage 1 – Is Called Frontline Response

  • We aim to resolve your complaint and respond to you within 5 working days or sooner if possible.
  • Where your complaint cannot be resolved within 5 working days, it will be transferred over to the Investigation stage.

Stage 2 - Is Called Investigation Stage

When using stage 2 we will:

  • Give you a full response to the complaint as soon as possible and no longer than 20 working days.
  • Acknowledgement receipt of your complaint within 3 working days.
  • If required we will discuss your complaint with you to understand why you remain dissatisfied and what outcome you are looking for.
  • If our investigation will take longer than 20 working days, we will tell you and keep you updated on progress.

After we have fully investigated, if you are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to consider the matter. Their address is:

Freepost SPSO (this is all you need to write on the envelope, and you don't need to use a stamp). ​

Or you can phone them on 0800 377 7330 or visit www.spso.org,uk. The SPSO will not normally investigate if you have known about the problem for more than 12 months before complaining.

For full details of the Glasgow Life Customer Comments Policy, please see the related documents panel

External Advice

SPSO (Scottish Public Services Ombudsman)

Bridgeside House
99 McDonald Road

Visit SPSO where you can learn more about how to complain about a public service.

(Please note: This should be done within 12 months of the problem arising).

Useful documents