Face-to-face IT support: The CGI Tech Bar at Exchange House

If you are having technical trouble with your work devices, you can get direct, in-person help at the CGI Tech Bar. The Tech Bar offers a quick alternative to phoning the Service Desk.

The Tech Bar is open to all Glasgow Life colleagues who need help resolving common ICT issues.

Key benefits:

• Face-to-face support: Talk directly with an experienced ICT engineer.
• Tailored help: Receive practical, hands-on guidance for your specific device or software problem.
• More flexibility: Choose between booking an appointment in advance and dropping in.
• Seamless escalation: If your issue needs further work, the team will log it with the CGI Service Desk.

Location and opening hours

• Location: Exchange House, 231 George Street, Ground Floor (directly opposite main reception)
• Opening Hours: Monday to Friday, 8:30 am – 4:30 pm

What support is available?

The Tech Bar team can help you with a wide range of everyday IT challenges:

• Resolving VPN connection issues, assisting with BitLocker recovery, and resetting passwords/accounts.
• Setting up work phones, configuring laptops.
• Onboarding support for new colleagues.
• Resolving Microsoft Office software glitches and answering general IT queries.

How to book an appointment

You can access support in two ways:

1. Book online: Log into ServiceNow, search for Tech Bar, and pick a slot that suits you.
2. Walk-In: Drop by the Exchange House during opening hours for support.