Marketing and Communications commitments

Throughout September/October 2025, our Colleague Feedback Survey gathered the views of 79.2% of colleagues in the Marketing and Communications Team. Our commitments are:

To celebrate:

A strong culture of trust and respect across the marketing communications team, with 100% of respondents saying their manager trusts them to get on with their job, and 95% feeling they are treated with respect.

To improve:

Our lowest survey score showed 18% of marcomms colleagues don’t feel they have sufficient opportunities to share their views and ideas. We will strengthen our communications culture by introducing monthly full-team meetings, sharing information more openly, and empowering colleagues to contribute, present or lead agenda items.

To start doing:

Create more structured opportunities for collaborative working, enabling teams to share local knowledge and insight, learn from each other’s experiences, and jointly develop ideas across projects and campaigns.