Sport Commitments

Each year, we ask all colleagues to get involved in our Colleague Engagement Survey. We want to know what’s going well, what could be better, and how we can better support you at work. Your responses help shape how each service area moves forward.

With the next survey coming up in September 2025, we’re sharing a short series of conversations with our Senior Leaders. Each one is a chance to hear how they listened to your feedback and what they’ve done since last year’s survey.

Each service area has its own priorities, challenges and successes. These interviews highlight what’s changed, what’s still to come, and how your voice has made a difference.

We spoke to Alan Milner, Head of Sport to hear about his team’s commitments for 2025. 

Hello Alan. What has your team been celebrating more after last year’s Colleague Survey?

Last year 90% of staff who participated in the survey told us they believe that their manager trusts them to get on with their job which is fantastic. 

We are committed to supporting staff and empowering them to continue to deliver high standards of customer service. We value the fact that staff feel trusted to do their job and have been building on this positive feedback.

What areas have you been working on in 2025?

We recognise that a high percentage of participants in the survey do not believe that the findings will be acted upon so the Sports Operations management team committed to listening to the views of the staff. 

The Q & A sessions with Sport Operations Manager that started in 2022 have continued as a result. The next set next of roadshow Q & A’s start at the end of August and will be the first with the new teams since workforce planning was completed. 

We also set out to improve our communication with all staff to ensure they know what is happening and how we are performing as an organisation. A Sport Operations newsletter which is a step to improve the flow of information to all staff should launch in September with an ask for colleagues to be involved in the editorial team for future editions so there is direct input.

What has the team started doing this year?

Over the last couple of years, it has been difficult for us to provide a level of training for staff that we would have liked to be delivered.  With the implementation of the Workforce Plan this year, we wanted to invest in our staff’s skills and knowledge. We are maximising as many opportunities as we can for staff to improve through several different training platforms and are using the Performance Management meetings to understand colleague needs and where we can assist with development and career aspirations.