Sport Commitments
Sport Operation
To celebrate:
84% of colleagues regularly look for ways to serve customers better. We'll build on this by introducing new service standards and a corporate quality accreditation scheme.
To improve:
We recognise colleagues don't always feel their views are heard or acted upon. We'll continue Q&A sessions with managers and build on the success of our quarterly "Top of the Op's" newsletter, with colleague-led editorial.
To start doing:
Increase positive contact time between managers and colleagues. We'll roll out a new business plan template showing venue information, income, expenditure, and links to key strategies. We'll also focus on Performance Management to help colleagues develop and progress.
Sport Participation
To celebrate:
Our colleagues' shared commitment to delivering high-quality customer service. We'll embed celebration into our annual training week to thank colleagues for their ongoing commitment.
To improve:
How we communicate with colleagues about their performance. Programme Co-ordinators will provide regular feedback during non-contact time based on parent comments and session delivery.
To start doing:
Introduce quarterly colleague meetings to raise issues, plus three scheduled online meetings in April, July and October for face-to-face discussion during our training week.
Sport Revenue and Projects Commitments
To celebrate:
Our continued commitment to finding new and better ways to serve customers by sharing successes and insights during team meetings.
To improve:
Managers will provide more consistent, timely, and constructive feedback through regular conversations rather than just formal processes.
To start doing:
Create more meaningful opportunities for everyone to share views and ideas. Whether in sub-team meetings, whole-team sessions, or informal conversations, ensure we make the best use of them.
Sport and Wellbeing Team
To celebrate:
The positive feedback on our bi-monthly development sessions, team plan, reporting processes, Tuesday Briefing and Team Talks.
To improve:
Provide more positive, transparent communication about decision-making and financial pressures, particularly as we navigate job evaluations and savings.
To start doing:
Increase awareness of individual and collective team priorities to support collaborative working across the service.