HR Commitments

Throughout September/October 2025, our Colleague Feedback Survey gathered the views of 92% of colleagues in the HR Team. Our commitments are:

To celebrate:

A strong commitment to our customers and a dedication to improving service despite challenging and changing demands. The team consistently goes above and beyond.

To improve:

Clarity on roles, responsibilities and ownership across the team. We'll focus on reducing duplication and improving accountability through Performance Management and team meetings.

To start doing:

Share key priorities and progress through a monthly one-page team feedback and priorities document. This gives us a consistent space to track actions, share updates and maintain visibility of progress.