Customer Promise

To deliver world class cultural and leisure services to you.

A Friendly Welcome

You Will Always Be Served:

  • Quickly and with a smile.
  • By helpful and friendly staff who are easily recognisable by their badge or dress.
  • By staff who will listen to you to understand your needs.
  • By staff who will explain our services to you and advise you in advance of any planned service changes.

Open to Everyone

Our Services Will Be:

  • Relevant, safe and welcoming for all, regardless of race, religion, gender, disability, age or sexuality.
  • We will not accept discrimination or harassment, on any grounds, by either our staff or people using our services.

Information About How You Can Access Our Services Will Be:

Accurate and available in a range of Braille

  • Braille
  • Large print
  • Audio
  • Community languages including
  • British Sign Language

Services We Charge For Will Be:

Competitively priced and fair to ensure value for money.

Our Venues Will Be:

  • Safe, accessible and clean.

Keeping our Promise

We Will:

  • Find out what you think of the service provided to you, and how we can improve it, through your comments and market research.
  • Develop our services to meet your needs.
  • Train our staff to meet your needs on an ongoing basis.

You Can Help Us By Letting Us Know:

  • What your service needs are.
  • When you receive excellent service.
  • When there are things that need to be improved.

You Can Do This By:

  • Speaking to a member of staff, or
  • Completing a comments card, which you will
    find in all venues.

Useful documents