Customer promise

To deliver world class cultural and leisure services to you.

A Friendly Welcome

You Will Always Be Served:

• Quickly and with a smile.
• By helpful and friendly staff who are easily recognisable by their badge or dress.
• By staff who will listen to you to understand your needs.
• By staff who will explain our services to you and advise you in advance of any planned service changes.

Open to Everyone

Our Services Will Be:

• Relevant, safe and welcoming for all, regardless of race, religion, gender, disability, age or sexuality.
• We will not accept discrimination or harassment, on any grounds, by either our staff or people using our services.

Information About How You Can Access Our Services Will Be:

Accurate and available in a range of Braille

• Braille
• Large print
• Audio
• Community languages including
• British Sign Language

Services We Charge For Will Be:

Competitively priced and fair to ensure value for money.

Our Venues Will Be:

• Safe, accessible and clean.

Keeping our Promise

We Will:

• Find out what you think of the service provided to you, and how we can improve it, through your comments and market research.
• Develop our services to meet your needs.
• Train our staff to meet your needs on an ongoing basis.

You Can Help Us By Letting Us Know:

• What your service needs are.
• When you receive excellent service.
• When there are things that need to be improved.

You Can Do This By:

• Speaking to a member of staff, or
• Completing a comments card, which you will
  find in all venues.