Madama Butterfly

Booking Information

A 12% booking fee is included in the ticket price, as advertised. At check-out this fee will be shown separately for receipt purposes and to ensure the face value of your ticket is correct. Prices are subject to change. Prices may vary on the night of a show. Transactions fees may vary depending on event.

Dispatch Charges

E-tickets - Free of charge
Fulfilment Fee - £1.95

Transaction Charges apply as follows

Online up to £1.50

Phone up to £1.75

Counter/ In Person: Free

Tickets Booking Line:
0141 353 8000.
Lines open Monday-Saturday 09:00-17:00 (excluding Bank Holidays). Please check opening hours over any Bank Holiday period.

To view the full Ticket Purchase Policy please click here

Restoration fund

From 1 September 2024, for any new events going on sale at our Concert Halls venues (Glasgow Royal Concert Hall, City Halls and Old Fruitmarket and Kelvingrove Bandstand), a new Restoration Fund of £1.50 per ticket may be added at checkout. To view the full Restoration Fund T&Cs please click here

 

Accessible toilets

There are several accessible toilets in this venue. For more information on the location and features of these toilets, please use the AccessAble guide. 

Assistance dogs

Assistance dogs are welcome at the venue, but please be aware that noise levels can be high during some events. At the time of booking please let our Box Office Team know if an assistance dog will be accompanying you to the venue, or email the Venue Team at GRCHVM@glasgowlife.org.uk

Hearing loop

The stalls of the Main Hall and New Hall are equipped with induction loop systems, but operation is dependent on each individual event or performance, so provision can vary. Headsets can be supplied during your visit. For more information about the availability of induction loop systems at the venue please email our Venue  Team: GRCHVM@glasgowlife.org.uk

Wheelchair access

Wheelchair access is from the Killermont Street entrance (North Entrance) only. From this entrance, there is Lift access to all levels.    

Wheelchairs are available on request. For use of a venue wheelchair, please email our Venue Team at GRCHVM@glasgowlife.org.uk

Please note wheelchairs for events are used for transfer only to your seat.

Emergency Evacuation

If you have accessible requirements and wish to discuss a Personal Emergency Evacuation Plan (PEEP) please contact the venue management team: GRCHVM@glasgowlife.org.uk

Baby changing

There are baby changing facilities in the café toilets and exhibition corridor toilets (next to the Box Office)

Baby feeding

Breastfeeding is welcome at the venue.

Cafe or restaurant

Full table service is not available, food or drinks are ordered from the service counter. However, food and drinks can be brought to the table. 

There is not a lowered section at the counter.

No tables are permanently fixed. No chairs are permanently fixed. Some chairs have armrests.

Drinking straws are available.

Menus are hand held and wall mounted. Menus are not available in Braille. Menus are not available in large print. Picture menus are not available. View our menu online but please note that some fillings may vary at different times of the year.

Café Opening hours are 10am-4pm Monday to Saturday. The café also will be open for events to ticketholders only. For more information contact our Venue Team at GRCHVM@glasgowlife.org.uk

Parking

There is no on-site parking but there are nearby car parks:

Concert Square Car Park

Buchanan Galleries Car Park - visit their website      
Please note Buchanan Galleries close at 9pm.

Meter Street parking is also available.

Photography and video recording

At times, Glasgow Life will be on the premises to film and take photos. 

The public are only permitted to record and take photos where explicit permission has been granted in advance. 

Free wifi

Yes, there is free public Wifi access. To connect, visitors have to register with the Glasgow Royal Concert Hall Public Wifi which should pop up on their browser. After that visitors will only need their password for future uses.

View Glasgow Royal Concert Hall on Google Maps

Here at The Glasgow Royal Concert Hall, we take your safety and security seriously. That’s why we’re supporting Counter Terrorism Policing’s campaign to encourage everyone to help keep each other safe.

We have security measures you can see and, of course, ones you can’t. We ask you to help by staying alert and trusting your instincts.

Allow extra time for security measures. This will help prevent queues and delays getting into the venue.
Please be patient with security checks and allow the staff to help you. We know it’s inconvenient, but they are there to keep you safe.

While you’re with us, you will see our security team and front of house staff, who are there to help you if you need it. If something doesn’t feel right, tell them straight away and they will do the rest. You won’t be wasting our time.
In an emergency, call 999. Let’s keep each other safe.

With many different rooms and breakout areas available, the complex can accommodate meetings and conferences from 12 - 2000 delegates. Visit the Glasgow Royal Concert Hall's venue hire web page to find out more.