Data Protection Concerns
Glasgow Life is committed to protecting your personal information and respecting your privacy.
General enquiries
If you have a general enquiry about how we use your personal data, please speak to a member of our team or you can also contact us.
If your complaint or concern is not about a data protection matter
If you have a general complaint, please follow our complaints process. See below for our separate process for any data protection concerns you may have.
If you would like to use any of your data protection rights
Please contact us if you wish to use your data protection rights, e.g. make a subject access request
If you have any concerns about how we process your personal data
We aim to directly resolve all complaints about how we handle personal information.
If your concern relates to how your personal data has been used, shared, or stored, including where you believe something may have gone wrong, you can raise a data protection complaint.
For full details of how data protection complaints are handled, including what to expect and how we will respond, please see:
👉 https://www.glasgowlife.org.uk/privacy/data-protection-complaints-or-concerns
In some cases, we may work with Glasgow City Council or other partner organisations to investigate and respond to your concern, depending on which organisation is responsible.
Right to escalate
If you are not satisfied with our response to your complaint, or with how we have handled your rights, you can complain about a data protection matter to the Information Commissioner’s Office. You can contact them by post at:
Information Commissioner's Office
Wycliffe House,
Water Lane
Wilmslow
Cheshire SK9 5AF
By phone on 0303 123 1113 (local rate) or 01625 545 745
Or visit their website at: www.ico.org.uk/concerns